The way food is ordered at McDonald’s, which is called ‘made for you’, has changed the way the fast food chain runs. Previously, customers would go up to the counter, place their order with one of the staff, pay for it and receive it straight away by that member of staff. However, now, under the new ordering system, you place your order, then you are given a ticket and wait for your number to be called out. This is because now it is freshly prepared.

I interviewed shift manager, Jesica, who has worked at the Sutton branch restaurant for three years.

What are Sutton, McDonalds busiest days?

Friday and Saturday are the busiest for food. With Friday having an average of 1760 customers and Saturday with 1930 customers.

How many staff currently work at McDonald’s, Sutton?

Currently, 70+ members.

What sparked the idea for the system?

It was for fresher food.

Can you explain what happens now from when you place your order?

Our staff are at different stations around the kitchen. We begin toasting your buns, adding ingredients and packaging your food, so that your meal arrives fresher, hotter and tastier each time.

When was it first set up?

It was set up in February 2016

Is this new system effective?

Yes, it is very. The system is called ‘Made for you’. There are now fewer queues and food is healthier and fresher.

What is your opinion on it?

I think that its great! Better than before because now, you can use the kiosks (the machine where you order with your card) to help reduce queues and also it caters for disabled people. The machine also suits deaf people and you can reduce or enlarge the size of the screen.

With the kiosk card machines and the new way to order food, has it reduced the number of staff jobs needed?

No, in fact, it is so there are more jobs.

Any customer feedback?

Yes, it was positive. However, some still prefer the old system.

Why do you think some might still prefer the old system for ordering food?

It might be because they're used to it.

What is McDonald’s most popular food?

The Big Mac is.

Are there going to be any special food for the festive period this year?

Yes. The new specials will be:

  • Billionaires Latte
  • Maltesers Ice Cream
  • Chicken Big Tasty
  • Big Tasty
  • Big Tasty with Bacon
  • Cheese Melt Dippers

After having finished interviewing Jesica at Sutton McDonald’s, we understand more about why ‘Made For You’ was put in place in McDonald’s.