A care home in Barnes has been rated 'good' in all areas by the Care Quality Commission after making significant improvements.
Viera Gray House care home, part of the Greensleeves Care group, received the rating following a Care Quality Commission inspection published in May 2025.
The CQC praised the home for its safety, responsiveness, effectiveness and leadership, noting the positive environment created by its staff.
Shubhes Shrestha, home manager at Viera Gray House, said: "I'm so proud of what we've achieved as a team.
"Every single member of staff has played a part in making Viera Gray a place where people can truly feel at home.
"We listened, we learned and we acted – always with our residents at the heart of everything we do.
"This rating reflects our belief that care should make people feel safe, valued and good about life.
"We will continue to build on the gains and ensure the home continues to be a vibrant place, connected with our Richmond community."
The home had previously been rated "requires improvement" in 2023, prompting significant changes.
These included new management and senior staff, additional training, improved care planning, and a renewed focus on delivering compassionate, person-centred care.
The CQC report highlighted a warm, inclusive environment where residents feel respected, heard, and well supported.
Viera Gray House provides residential and dementia care and is currently ranked as the top not-for-profit care home in Richmond, according to independent reviews on Carehome.co.uk.
As part of Greensleeves Care, the home also offers a 'Home for Life' guarantee, ensuring that no resident will be asked to leave if they run out of funds while in care.
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