Residents and businesses affected by the ongoing gas outage in Richmond and Kew could be entitled to compensation.

Gas supplier Cadent has been working with Thames Water to restore gas to around 1,200 properties in the TW9 postcode area, after a burst water main flooded the gas network.

As of 3.30pm Saturday (January 25), no estimate for the restoration of gas to properties had been issued, but it is understood repair work is progressing as engineers had already accessed around 2/3 of affected properties as of this morning to shut off the gas supply.

But residents and businesses left without gas for more than 24 hours will automatically be entitled to compensation.

Cadent will be issuing letters to affected properties with further details on compensation - with the potential for householders to be issued £60 for every 24 hours they are without gas, while businesses can claim £100.

There will reportedly be no need to make a claim - the compensation will be paid automatically to each property's individual gas supplier, which would be named on their gas bills.

Money will be paid to the gas supplier within 20 working days of the resolution of the incident.

Then, depending on the supplier, the money could either be deducted from your gas bill, or issued as a cheque.

Residents and businesses are advised to check with their gas supplier how it will manage this process.

You can find more information here.