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Report of Local Government and Social Care Ombudsman

Notice ID: SUT1830417

Notice effective from
3rd September 2020 to 3rd October 2020

Report of Local Government and Social Care Ombudsman
The Local Government and Social Care Ombudsman has issued a report following its investigation of a complaint against London Borough of Merton. The complaint was about a Housing matter. The Ombudsman found that there had been fault on the part of the Council, and this had caused injustice to the complainant.
The London Borough of Merton has agreed to take action which the Ombudsman regards as providing a satisfactory remedy for the complaint. The Council must now consider the report and tell the Ombudsman within three months (or such longer period as the Ombudsman may agree) what it proposes to do.
Copies of the report will be available for public inspection during normal office hours at the Civic Centre London Road, Morden, SM4 5DX by appointment and available online here:


complaints-compliments-and-comments/local-government-ombudsman-reports A number of copies can be supplied free of charge to interested parties by contacting the Complaints Team at 0208 545 3060 or emailing


SUT1830417.pdf Download

London Borough of Merton

Merton Civic Centre , London Road , Morden , SM4 5DX 020 8274 4901


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