SWT are on the right track (From Richmond and Twickenham Times)

SWT are on the right track

1:22pm Sunday 3rd February 2008 in News By Chris Caulfield

Despite inflation busting price hikes and overcrowded, late- running, South West Trains' (SWT) service was praised this week.

Figures released by the rail operator show 85 per cent of those polled were satisfied with the overall service they received, even though only 42 per cent felt they were getting value for money. However SWT was unable to provide figures for the number of people polled.

Windsor Lines Passenger Association chairman Tony Dempsy, which looks after the interests of rail users in the area, said: "We think SWT are doing an excellent job and if you go out and about and sample other places you will know they are.

"Although the value for money bit is a serious issue and their profits are a bit high."

A spokesman for SWT said: "We're pleased that (value for money) has gone up and it is an improvement on last year.

"We would love it to be 100 per cent but we are pleased it is moving in the right direction."

What do you think of the service on SWT? Email rtt@london.newsquest.co.uk.