Elderly residents and their relatives have poured scorn on a report that raised concerns over safety at a Twickenham care home.

A Care Quality Commission (CQC) inspection into Nightingale House, in Strafford Road, deemed the care home requires improvement in safety and leadership.

It received ‘Good’ ratings for its caring, effectiveness and responsiveness and those who use its services have criticised the report and heaped praise on the home and its staff.

Doris Biddle, who has lived there for eight years, said: "They have been so good to me all through the years. I came with my dog Charlie - he died some time ago and is buried in the garden.

"It is a lovely home, the food is brilliant and I am very happy here."

The report found "not all aspects of the service are safe", with some people telling inspectors they did not feel safe when moved by staff and, on occasion, it hurt them.

Owner Sushma Nayar claimed the home only fell short on safety because one lady complained of pain when lifted with a hoist.

She added: "We investigated it and got on to social services and invited the lady’s son in, who wrote a very nice letter to the CQC."

However one person told the CQC inspectors: "They don’t understand how to move me.

"They say, we’ll get the hoist and they know I can’t stand it, it really hurts me."

Another resident told the report: "They get me out of bed for breakfast but I’m not washed or dressed.

"They say ‘Come on, hurry up’ and they puff and blow and say ‘you can try harder’.

"It makes me cry because I do try."

The report did conclude the home employs a suitable number of skilled staff for the 15 residents.

Mike Newman, who visits his 89-year-old mother at Nightingale House, said he was "blessed" with the care provided for her.

He added: "I am really satisfied - I can’t think what they could do to make it better here."

Marjorie King, from St Margarets, visits her brother Dennis King and said the service "couldn’t be better".

She said: "If something was going wrong, I certainly would have said something."

The report also found there to be "no formal quality assurance strategy" at Nightingale House and said it requires improvement in leadership, despite praise for operating manager Kana Thirumalthasan’s dedication.

Richmond Council cabinet member for health and adult services David Marlow said council officers were concerned by the lack of engagement from the home.

He said: "Nightingale House must now provide an action plan to the CQC responding to the inspection.

"Council officers will subsequently visit the home monthly to ensure that actions are being delivered and to also provide support, advice and guidance where needed in delivering the improvements required."

Councillor Piers Allen, opposition spokesman for health, said: "'It's always concerning to hear about shortcomings at a care home in the borough.

"In this instance the CQC are not taking formal enforcement action and will be checking to make sure their recommendations are acted on."