Bus stop changes spark Twickenham Twitter fury

Changes: King Street, Twickenham

Changes: King Street, Twickenham

First published in News
Last updated
Richmond and Twickenham Times: Photograph of the Author by , Reporter

Angry commuters vented their frustrations on Twitter this week following the controversial repositioning of bus stops in Twickenham town centre.

As part of the wider improvements to the town, all bus stops were removed from King Street from June 2.

Instead, bus users must use new or existing stops in Heath Road and Cross Deep, causing headaches for those needing to change buses as part of their journey.

Bus users aired their anger on Twitter, questioning the need for the reconfiguration of the town centre's bus stops.

Fran Perrow said: "So bad that buses no longer stop in King Street Twickenham. Last night there were long queues at the old bus stops.@LBRUT @TfLOfficial".

Meanwhile, Kay Gale tweeted: "The disaster that is new plan #Twickenham: long traffic jams all day, unfriendly bus stops, fewer parking spaces, more danger for cyclists."

Steven Jones was more blunt in his point, commenting: "What idiot from Richmond Council placed the new bus stops in Twickenham.

"Right in front of the the [sic] busiest traffic lights, causing chaos."

And Kerry Lamont took a similar view, tweeting: "Who the [expletive] thought taking the bus stops put out Twickenham high street was a great idea?"

But deputy leader of Richmond Council Councillor Geoffrey Samuel came out in support of the new arrangement, asking commuters to look at the wider picture.

He said: "The bus stop in Cross Deep is next to one of the biggest medical practices in Twickenham - this will be hugely beneficial.

"Everything has its winners and losers and it about trying to make King Street more user-friendly for shoppers.

"I am a great fan of Kingston and visit the town regularly and some years ago they made changes which have benefited it greatly."

The new positions mean passengers who could have previously changed buses at King Street will have two different options to board buses at.

Leader of the Liberal Democrats in Richmond Councillor Stephen Knight fears this will be problematic for commuters.

He said: "We campaigned against the proposals to move the bus stops from the beginning.

"We felt that moving them would disadvantage bus users, particularly the elderly and those with mobility problems, and make life less convenient for all bus users in Twickenham.

"The new scheme does not give any priority to the needs of bus users - we warned it would cause chaos and it is proving exactly so."

What do you think of the changes in King Street? Leave your comments below or send a letter to: lettersrtt@london.newsquest.co.uk.

Comments (25)

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9:11am Wed 11 Jun 14

Concerned_Resident says...

Traffic has been terrible. Especially on London Road by the train station. Seems it is one big F up! Well done Richmond Council.
Traffic has been terrible. Especially on London Road by the train station. Seems it is one big F up! Well done Richmond Council. Concerned_Resident
  • Score: 12

12:00pm Wed 11 Jun 14

helen59 says...

Have they been moved permanently ? there have been bus stops in King Street since the 50's so why on earth move them now !!
Have they been moved permanently ? there have been bus stops in King Street since the 50's so why on earth move them now !! helen59
  • Score: 11

12:07pm Wed 11 Jun 14

Twickenham Bob says...

It should make the core of the town center far more pleasant.

I'm sure it's in the best long term interest of the town.
It should make the core of the town center far more pleasant. I'm sure it's in the best long term interest of the town. Twickenham Bob
  • Score: -6

3:33pm Wed 11 Jun 14

Raggyjeans says...

I used to have a choice of 3 buses to Teddington from the centre of Twickenham, now I have to decide whether I want to try for the 281 or the 33/R68 - how does reducing my options help me?

Also, the stop near M&S is suffering from the same problems that I see at Richmond Station, buses at the back of the queue pulling out before people have a chance to see what they are and get to them.

As for the bus stop by Cross Deep surgery, there has always been one there heading in to Twickenham, and the one opposite still leaves you walking back to the junction to cross.
I used to have a choice of 3 buses to Teddington from the centre of Twickenham, now I have to decide whether I want to try for the 281 or the 33/R68 - how does reducing my options help me? Also, the stop near M&S is suffering from the same problems that I see at Richmond Station, buses at the back of the queue pulling out before people have a chance to see what they are and get to them. As for the bus stop by Cross Deep surgery, there has always been one there heading in to Twickenham, and the one opposite still leaves you walking back to the junction to cross. Raggyjeans
  • Score: 10

4:45pm Wed 11 Jun 14

illynillyt says...

It has been known for months that the busstops were going to be moved, so it should not come as a surprise. The traffic jam mentioned could easily be due to the on-going road works in King St. I suggest everyone waits until the system has shaken down, and then comment (even favourably eh?)
It has been known for months that the busstops were going to be moved, so it should not come as a surprise. The traffic jam mentioned could easily be due to the on-going road works in King St. I suggest everyone waits until the system has shaken down, and then comment (even favourably eh?) illynillyt
  • Score: -4

4:58pm Wed 11 Jun 14

pluton says...

When this was proposed it was suggested that a live bus time indicator would mitigate the worst problems - ie knowing what stop to wait at for the next bus to Hampton Hill / Teddington.
When this was proposed it was suggested that a live bus time indicator would mitigate the worst problems - ie knowing what stop to wait at for the next bus to Hampton Hill / Teddington. pluton
  • Score: 5

5:31pm Wed 11 Jun 14

Twotonted says...

How long before someone is hurt running across Cross Deep between the stops?

Are Richmond Council planners 'fit for purpose'?After the Richmond Station stops fiasco and this, where else are they going to srcew up?.
How long before someone is hurt running across Cross Deep between the stops? Are Richmond Council planners 'fit for purpose'?After the Richmond Station stops fiasco and this, where else are they going to srcew up?. Twotonted
  • Score: 8

7:04pm Wed 11 Jun 14

rogerw117 says...

Very odd how every negative comment is being marked down. Someone in the Council's being busy! The ideal should always be to bring stops together in as near as possible a central interchange. This is best for passengers. As for being "about trying to make King Street more user-friendly for shoppers" - we're talking about Superdrug, Boots and Iceland, not Oxford Street. Kingston did indeed make changes which have benefited it greatly - though with downsides - but they did it by being radical not faffing about with minor, disruptive, but expensive changes.
Very odd how every negative comment is being marked down. Someone in the Council's being busy! The ideal should always be to bring stops together in as near as possible a central interchange. This is best for passengers. As for being "about trying to make King Street more user-friendly for shoppers" - we're talking about Superdrug, Boots and Iceland, not Oxford Street. Kingston did indeed make changes which have benefited it greatly - though with downsides - but they did it by being radical not faffing about with minor, disruptive, but expensive changes. rogerw117
  • Score: 7

7:14pm Wed 11 Jun 14

Concerned_Resident says...

I got the bus back from Richmond to Twickenham today. At 4pm it was backed up to Marble Hill Park. How is this a success?! I sincerely hope it gets better once the work has finished.

And what on earth are they doing by the Cabbage Patch?! All that work to seemingly move a junction a few inches. Madness. Utter madness.
I got the bus back from Richmond to Twickenham today. At 4pm it was backed up to Marble Hill Park. How is this a success?! I sincerely hope it gets better once the work has finished. And what on earth are they doing by the Cabbage Patch?! All that work to seemingly move a junction a few inches. Madness. Utter madness. Concerned_Resident
  • Score: 9

8:11pm Wed 11 Jun 14

tonyfinerty says...

The problem with the 33/R68 bus stop in Cross Deep is that their is no countdown monitor on the bus stop. As it is the only bus stop in Twickenham with a restricted view of approaching bus I would have thought a countdown monitor was essential at this stop. Why the council didn't get Tfl to install one I don't know.
The problem with the 33/R68 bus stop in Cross Deep is that their is no countdown monitor on the bus stop. As it is the only bus stop in Twickenham with a restricted view of approaching bus I would have thought a countdown monitor was essential at this stop. Why the council didn't get Tfl to install one I don't know. tonyfinerty
  • Score: 11

10:01am Thu 12 Jun 14

Sanity99 says...

I use buses a lot, including through Twickenham. Many bus users have brought this change on themselves. I commend it. As kids we used to stand in line along the edge of the kerb. In recent years queuing has been replaced by aimless milling about, blocking the pavement for several yards. This is made worse by pavement smokers. It's like half price day at a Cairo camel wash sometimes. Moving the stops away from the shops makes the shops more accessible. I agree that it is less convenient now that you sometimes can't stand at one stop waiting for a choice of buses, but how much longer really will your journey take? Talk to a fellow passenger, smell roses, relax a bit.
I use buses a lot, including through Twickenham. Many bus users have brought this change on themselves. I commend it. As kids we used to stand in line along the edge of the kerb. In recent years queuing has been replaced by aimless milling about, blocking the pavement for several yards. This is made worse by pavement smokers. It's like half price day at a Cairo camel wash sometimes. Moving the stops away from the shops makes the shops more accessible. I agree that it is less convenient now that you sometimes can't stand at one stop waiting for a choice of buses, but how much longer really will your journey take? Talk to a fellow passenger, smell roses, relax a bit. Sanity99
  • Score: 4

2:17pm Fri 13 Jun 14

jeremyhm says...

Golly gosh. Anyone would think from some of these comments that the fabric of the universe had been torn apart. All that has happened is that a few bus stops have been moved a little way. Let's keep things in proportion, ladies and gentlemen.
Concerned Resident: in my experience, there have tail backs as far as Marble Hill Pk at certain times for many years.
Golly gosh. Anyone would think from some of these comments that the fabric of the universe had been torn apart. All that has happened is that a few bus stops have been moved a little way. Let's keep things in proportion, ladies and gentlemen. Concerned Resident: in my experience, there have tail backs as far as Marble Hill Pk at certain times for many years. jeremyhm
  • Score: -5

8:50am Sun 15 Jun 14

illiad1 says...

Concerned_Resident wrote:
Traffic has been terrible. Especially on London Road by the train station. Seems it is one big F up! Well done Richmond Council.
this has nothing to do with buses..
there are works that are widening the pavemnet outside for cabbage customers, and others, and clueless workrs parking thier lorry out in thr oad, so buses cannot get past!! >:(
[quote][p][bold]Concerned_Resident[/bold] wrote: Traffic has been terrible. Especially on London Road by the train station. Seems it is one big F up! Well done Richmond Council.[/p][/quote]this has nothing to do with buses.. there are works that are widening the pavemnet outside for cabbage customers, and others, and clueless workrs parking thier lorry out in thr oad, so buses cannot get past!! >:( illiad1
  • Score: 5

8:56am Sun 15 Jun 14

illiad1 says...

jeremyhm wrote:
Golly gosh. Anyone would think from some of these comments that the fabric of the universe had been torn apart. All that has happened is that a few bus stops have been moved a little way. Let's keep things in proportion, ladies and gentlemen.
Concerned Resident: in my experience, there have tail backs as far as Marble Hill Pk at certain times for many years.
well, when it takes you 30 mins to go 15 yards, that could well be the case!!! >:(

some of you unthinking people should try out a 'weighted suit' to see how bad old and disabled people feel...
[quote][p][bold]jeremyhm[/bold] wrote: Golly gosh. Anyone would think from some of these comments that the fabric of the universe had been torn apart. All that has happened is that a few bus stops have been moved a little way. Let's keep things in proportion, ladies and gentlemen. Concerned Resident: in my experience, there have tail backs as far as Marble Hill Pk at certain times for many years.[/p][/quote]well, when it takes you 30 mins to go 15 yards, that could well be the case!!! >:( some of you unthinking people should try out a 'weighted suit' to see how bad old and disabled people feel... illiad1
  • Score: 4

9:24am Sun 15 Jun 14

jeremyhm says...

Illiad1: I am a bad old person!
Illiad1: I am a bad old person! jeremyhm
  • Score: 1

10:16am Sun 15 Jun 14

illiad1 says...

Sanity99 wrote:
I use buses a lot, including through Twickenham. Many bus users have brought this change on themselves. I commend it. As kids we used to stand in line along the edge of the kerb. In recent years queuing has been replaced by aimless milling about, blocking the pavement for several yards. This is made worse by pavement smokers. It's like half price day at a Cairo camel wash sometimes. Moving the stops away from the shops makes the shops more accessible. I agree that it is less convenient now that you sometimes can't stand at one stop waiting for a choice of buses, but how much longer really will your journey take? Talk to a fellow passenger, smell roses, relax a bit.
:/ if you mean stop K and L, they have just moved along... one shops loss, is another's gain! and now there is a much larger sheltered area for more smokers, to say nothing about the stops being next to the goods entrance and lorries blocking the way!!
[quote][p][bold]Sanity99[/bold] wrote: I use buses a lot, including through Twickenham. Many bus users have brought this change on themselves. I commend it. As kids we used to stand in line along the edge of the kerb. In recent years queuing has been replaced by aimless milling about, blocking the pavement for several yards. This is made worse by pavement smokers. It's like half price day at a Cairo camel wash sometimes. Moving the stops away from the shops makes the shops more accessible. I agree that it is less convenient now that you sometimes can't stand at one stop waiting for a choice of buses, but how much longer really will your journey take? Talk to a fellow passenger, smell roses, relax a bit.[/p][/quote]:/ if you mean stop K and L, they have just moved along... one shops loss, is another's gain! and now there is a much larger sheltered area for more smokers, to say nothing about the stops being next to the goods entrance and lorries blocking the way!! illiad1
  • Score: 1

11:29am Sun 15 Jun 14

Concerned_Resident says...

jeremyhm wrote:
Golly gosh. Anyone would think from some of these comments that the fabric of the universe had been torn apart. All that has happened is that a few bus stops have been moved a little way. Let's keep things in proportion, ladies and gentlemen.
Concerned Resident: in my experience, there have tail backs as far as Marble Hill Pk at certain times for many years.
Not at 4pm in the afternoon. They were there in the middle of the day on some occasions last week!
[quote][p][bold]jeremyhm[/bold] wrote: Golly gosh. Anyone would think from some of these comments that the fabric of the universe had been torn apart. All that has happened is that a few bus stops have been moved a little way. Let's keep things in proportion, ladies and gentlemen. Concerned Resident: in my experience, there have tail backs as far as Marble Hill Pk at certain times for many years.[/p][/quote]Not at 4pm in the afternoon. They were there in the middle of the day on some occasions last week! Concerned_Resident
  • Score: 4

12:58pm Sun 15 Jun 14

illynillyt says...

I think illiad underestimates the resilience and can-do spirit of those he calls "old" people. We lived through the blitz, rationing of food, clothes, petrol, no TV, little central heating, austerity like you have never experienced. A small extra walk to a bus-stop isn't really a big deal for us.
I think illiad underestimates the resilience and can-do spirit of those he calls "old" people. We lived through the blitz, rationing of food, clothes, petrol, no TV, little central heating, austerity like you have never experienced. A small extra walk to a bus-stop isn't really a big deal for us. illynillyt
  • Score: 0

1:49pm Sun 15 Jun 14

pluton says...

Sanity99 asks how much longer a journey would take with less choice of buses. At peak hours not much; on a Sunday evening significantly longer - adding to the annoyance of having guessed the wrong stop.
Sanity99 asks how much longer a journey would take with less choice of buses. At peak hours not much; on a Sunday evening significantly longer - adding to the annoyance of having guessed the wrong stop. pluton
  • Score: 2

2:34pm Sun 15 Jun 14

illiad1 says...

illynillyt wrote:
I think illiad underestimates the resilience and can-do spirit of those he calls "old" people. We lived through the blitz, rationing of food, clothes, petrol, no TV, little central heating, austerity like you have never experienced. A small extra walk to a bus-stop isn't really a big deal for us.
{groan} I PERSONALLY know the people I am talking about!!!!
Particularly one who has such a strong spirit and character, that I am amazed she is still alive today - bad legs, continuous pain from various injuries due to a building falling on her 30 years ago in Africa, 70% hearing and sight loss, multiple meds that she would die without...

- and still she is the life and soul of the club, so most forget and just chatter away... to be met with a karate chop when they think she can hear them walking up to her (old army reflexes) .. :/

'a small extra walk' may mean nothing to you healthy octogenarians, but do give some thought to the disabled people that cannot walk easily!!!
[quote][p][bold]illynillyt[/bold] wrote: I think illiad underestimates the resilience and can-do spirit of those he calls "old" people. We lived through the blitz, rationing of food, clothes, petrol, no TV, little central heating, austerity like you have never experienced. A small extra walk to a bus-stop isn't really a big deal for us.[/p][/quote]{groan} I PERSONALLY know the people I am talking about!!!! Particularly one who has such a strong spirit and character, that I am amazed she is still alive today - bad legs, continuous pain from various injuries due to a building falling on her 30 years ago in Africa, 70% hearing and sight loss, multiple meds that she would die without... - and still she is the life and soul of the club, so most forget and just chatter away... to be met with a karate chop when they think she can hear them walking up to her (old army reflexes) .. :/ 'a small extra walk' may mean nothing to you healthy octogenarians, but do give some thought to the disabled people that cannot walk easily!!! illiad1
  • Score: 0

2:42pm Sun 15 Jun 14

illiad1 says...

illynillyt wrote:
I think illiad underestimates the resilience and can-do spirit of those he calls "old" people. We lived through the blitz, rationing of food, clothes, petrol, no TV, little central heating, austerity like you have never experienced. A small extra walk to a bus-stop isn't really a big deal for us.
BTW due to the mess that is disability allowance. she cannot afford luxuries like TV, proper central heating or nice clothes - it all goes on council house rent..
Petrol???? she can only just afford bus fares!!! >:(
[quote][p][bold]illynillyt[/bold] wrote: I think illiad underestimates the resilience and can-do spirit of those he calls "old" people. We lived through the blitz, rationing of food, clothes, petrol, no TV, little central heating, austerity like you have never experienced. A small extra walk to a bus-stop isn't really a big deal for us.[/p][/quote]BTW due to the mess that is disability allowance. she cannot afford luxuries like TV, proper central heating or nice clothes - it all goes on council house rent.. Petrol???? she can only just afford bus fares!!! >:( illiad1
  • Score: -3

3:03pm Sun 15 Jun 14

illiad1 says...

tonyfinerty wrote:
The problem with the 33/R68 bus stop in Cross Deep is that their is no countdown monitor on the bus stop. As it is the only bus stop in Twickenham with a restricted view of approaching bus I would have thought a countdown monitor was essential at this stop. Why the council didn't get Tfl to install one I don't know.
TFL seems to be even worse than the council, arguing contracts about who is going to fix the countdown stops...
The main TFL websites STILL have the old stops! even the journey planner.. :(
http://countdown.tfl
.gov.uk/#|searchTerm
=TW13SN
At least the council has the right bus map....
http://www.richmond.
gov.uk/bus_stops
[quote][p][bold]tonyfinerty[/bold] wrote: The problem with the 33/R68 bus stop in Cross Deep is that their is no countdown monitor on the bus stop. As it is the only bus stop in Twickenham with a restricted view of approaching bus I would have thought a countdown monitor was essential at this stop. Why the council didn't get Tfl to install one I don't know.[/p][/quote]TFL seems to be even worse than the council, arguing contracts about who is going to fix the countdown stops... The main TFL websites STILL have the old stops! even the journey planner.. :( http://countdown.tfl .gov.uk/#|searchTerm =TW13SN At least the council has the right bus map.... http://www.richmond. gov.uk/bus_stops illiad1
  • Score: 1

4:28pm Mon 16 Jun 14

illynillyt says...

iliad: unfortunately, "hard cases make bad law". Also, careful about making assumptions about my state of health!
iliad: unfortunately, "hard cases make bad law". Also, careful about making assumptions about my state of health! illynillyt
  • Score: -2

7:38pm Mon 16 Jun 14

illiad1 says...

illynillyt wrote:
iliad: unfortunately, "hard cases make bad law". Also, careful about making assumptions about my state of health!
you are healthy enough to think *nothing* about walking 300metres to change buses... :/

and it seems you are of legal experience, and do not care for the poor....
[quote][p][bold]illynillyt[/bold] wrote: iliad: unfortunately, "hard cases make bad law". Also, careful about making assumptions about my state of health![/p][/quote]you are healthy enough to think *nothing* about walking 300metres to change buses... :/ and it seems you are of legal experience, and do not care for the poor.... illiad1
  • Score: -5

11:19pm Mon 16 Jun 14

jeremyhm says...

wrong. Stop making assumptions
wrong. Stop making assumptions jeremyhm
  • Score: 0

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