A new footbridge was installed at Twickenham station last week, with further works and disruption coming this weekend.
The bridge is not yet open to the public and is part of £5.2m works being carried out by the Network Rail-South West Trains Alliance ahead of next summer’s Rugby World Cup.
Plans include step-free access between the ticket office and platforms, new accessible toilets and improvements to the existing toilets and resurfaced platforms.
Other works being carried out include repainting the footbridge that links Mary’s Terrace to Cole Park Road and refurbishing the canopies over the platforms.
John Milner, who lives in Mary’s Terrace, said they had not been told about the works in advance.
He said: “I accept works need to take place but as residents, we need to be consulted.
“We have got to know what is happening and where so we can escape the disturbance.
“They would have known about the works for over a year and should have sent a letter to let us know what they are doing.”
Sam McCarthy, commercial director for the alliance, said: “Twickenham is used by more than 5m passengers every year and these much-needed improvements will help the station cope with this ever-increasing number of commuters and visitors passing through Twickenham.
“It has been a lengthy process to get to this stage and we have worked closely with Richmond Council to deliver these benefits.
“We will continue to consider further ways to improve the station as part of our ongoing commitment to deliver a better railway for our passengers.”
Works are scheduled to be completed by May 2015.
The station will be closed all weekend for further improvement works, with trains to Reading diverted via the Hounslow loop.