London buses to become cashless this summer, say Transport for London

London's buses will become cashless from this summer

London's buses will become cashless from this summer

First published in News
Last updated
Richmond and Twickenham Times: Photograph of the Author by , Chief reporter

Cash will not be accepted on buses from this summer, Transport for London has announced.

The decision comes after a public consultation late last year where about a third of the 37,000 respondents agreed with the proposal to remove cash fares.

And about three quarters of responses came from people who said they do not pay cash fares on buses.

TfL says it is bringing in measures to make the transition to the new system as smooth as possible for passengers.

These include a one more journey feature on Oyster.

This will allow people who do not have enough credit on their card for a single bus fare, but who have a positive balance, to make one more bus journey before they have to top up their card.

The Oyster ticket stop network is going to be reviewed to see if additional locations can be identified.

And there will be a public information campaign to increase awareness of the benefits of contactless payment cards and Oyster pay as you go.

Comments (23)

Please log in to enable comment sorting

11:55am Mon 3 Feb 14

CROYDON RESI says...

so so dumb
so so dumb CROYDON RESI
  • Score: 21

12:18pm Mon 3 Feb 14

janee says...

So twice as many respondents disagree with the proposal as agree and 1/4 of the respondents pay cash for their fare - that is a very large number of people. What was the cost of this consultation the results of which have then been completely ignored.

How will the 1/4 who pay cash and don't have a source of tickets close to them travel? Presumably this is a cheap way of adding profit to the bus companies by forcing people to buy tickets which they may then not use (just in case they might need to use them)

Complete madness. Incidentally on the radio now, TFL are being accused of indifference to commuters.
So twice as many respondents disagree with the proposal as agree and 1/4 of the respondents pay cash for their fare - that is a very large number of people. What was the cost of this consultation the results of which have then been completely ignored. How will the 1/4 who pay cash and don't have a source of tickets close to them travel? Presumably this is a cheap way of adding profit to the bus companies by forcing people to buy tickets which they may then not use (just in case they might need to use them) Complete madness. Incidentally on the radio now, TFL are being accused of indifference to commuters. janee
  • Score: 21

12:54pm Mon 3 Feb 14

Mr Strings says...

If all debit cards were contactless, then it wouldn't be too much of an issue.

However, I have tried to use my contactless debit card due to my Oyster running out, only to have my card refused, when there was credit available. The bus driver basically said the system's working, so you can't get on.

Not great if you're in a remote area / far from home.
If all debit cards were contactless, then it wouldn't be too much of an issue. However, I have tried to use my contactless debit card due to my Oyster running out, only to have my card refused, when there was credit available. The bus driver basically said the system's working, so you can't get on. Not great if you're in a remote area / far from home. Mr Strings
  • Score: 25

1:11pm Mon 3 Feb 14

al the taxi says...

another case of the bully boys from TFL.
another case of the bully boys from TFL. al the taxi
  • Score: 14

1:17pm Mon 3 Feb 14

Michael Pantlin says...

TFL is a prune. If you're stuck without an oyster and the driver refuses cash what do you do? Offer him a phkg banana?
TFL is a prune. If you're stuck without an oyster and the driver refuses cash what do you do? Offer him a phkg banana? Michael Pantlin
  • Score: 12

1:38pm Mon 3 Feb 14

coffeecake says...

Oh wow, what great news for tourism. This means that visitors simply cannot get on a **** bus. I will not be visiting London as I had planned this summer - this is a completely insane idea. I see why they wouldn't want to accept large notes, perhaps - but no cash at all? totally outrageously mad.
Oh wow, what great news for tourism. This means that visitors simply cannot get on a **** bus. I will not be visiting London as I had planned this summer - this is a completely insane idea. I see why they wouldn't want to accept large notes, perhaps - but no cash at all? totally outrageously mad. coffeecake
  • Score: 22

1:40pm Mon 3 Feb 14

coffeecake says...

just to note where this website decided to blank a word with ***s - I only wrote "d*mn" nothing worse
just to note where this website decided to blank a word with ***s - I only wrote "d*mn" nothing worse coffeecake
  • Score: 2

1:45pm Mon 3 Feb 14

entreri says...

fantastic no more getting held up by people pussyfooting about with change and high denomination notes!!
fantastic no more getting held up by people pussyfooting about with change and high denomination notes!! entreri
  • Score: -7

2:18pm Mon 3 Feb 14

Ricademus says...

About time too, so there won't be any more idiots out there trying to nick the bus drivers cash tray, or beating him up because he has said he can't ride for free. I just hope they're going to get more revenue inspectors to cover the the routes 24 hours a day.
Just a little reply to coffeecake ..... Last I heard TFL have brought in special tourist oyster cards, maybe you could make inquiries at tfl.com. Oh btw they also have in place a block on any words that aren't too good as there is kids that read this.
About time too, so there won't be any more idiots out there trying to nick the bus drivers cash tray, or beating him up because he has said he can't ride for free. I just hope they're going to get more revenue inspectors to cover the the routes 24 hours a day. Just a little reply to coffeecake ..... Last I heard TFL have brought in special tourist oyster cards, maybe you could make inquiries at tfl.com. Oh btw they also have in place a block on any words that aren't too good as there is kids that read this. Ricademus
  • Score: -9

3:20pm Mon 3 Feb 14

christhegoth says...

It's late night, you've lost your pass, you want to get home, you're male, you have Mental Health problems/ injuries, and you now can't get a bus.

Even if you aren't attacked the fear might be enough to make you VERY ill.

This whole idea is ridiculous, and typical of a Govt that simply sees the Ill & Infirm as an inconvenience.


Christian. Croydon Mental Health Forum.
It's late night, you've lost your pass, you want to get home, you're male, you have Mental Health problems/ injuries, and you now can't get a bus. Even if you aren't attacked the fear might be enough to make you VERY ill. This whole idea is ridiculous, and typical of a Govt that simply sees the Ill & Infirm as an inconvenience. Christian. Croydon Mental Health Forum. christhegoth
  • Score: 3

3:30pm Mon 3 Feb 14

Michael Pantlin says...

entreri wrote:
fantastic no more getting held up by people pussyfooting about with change and high denomination notes!!
No just held up by people worried sick stranded miles from home by the nutters at TfL.
[quote][p][bold]entreri[/bold] wrote: fantastic no more getting held up by people pussyfooting about with change and high denomination notes!![/p][/quote]No just held up by people worried sick stranded miles from home by the nutters at TfL. Michael Pantlin
  • Score: 15

3:33pm Mon 3 Feb 14

Michael Pantlin says...

christhegoth wrote:
It's late night, you've lost your pass, you want to get home, you're male, you have Mental Health problems/ injuries, and you now can't get a bus.

Even if you aren't attacked the fear might be enough to make you VERY ill.

This whole idea is ridiculous, and typical of a Govt that simply sees the Ill & Infirm as an inconvenience.


Christian. Croydon Mental Health Forum.
Yes, and you can't even do an urgent dump in the park because the council have demolished the toilets because they let the vandals, druggies and pervs take them over.
[quote][p][bold]christhegoth[/bold] wrote: It's late night, you've lost your pass, you want to get home, you're male, you have Mental Health problems/ injuries, and you now can't get a bus. Even if you aren't attacked the fear might be enough to make you VERY ill. This whole idea is ridiculous, and typical of a Govt that simply sees the Ill & Infirm as an inconvenience. Christian. Croydon Mental Health Forum.[/p][/quote]Yes, and you can't even do an urgent dump in the park because the council have demolished the toilets because they let the vandals, druggies and pervs take them over. Michael Pantlin
  • Score: 3

3:36pm Mon 3 Feb 14

Happy59 says...

Am I the only one who thinks this was going to happen away. Why spend money and commuters time on a consultation that you are going to ignore. one third supported the idea that means TWO THIRDS ie twice as many of those consulted did NOT. TFL should realise they provide a public service and if the public wants the option of getting on public transport and paying cash then the public should be allowed to. How can you refuse legal tender?
Am I the only one who thinks this was going to happen away. Why spend money and commuters time on a consultation that you are going to ignore. one third supported the idea that means TWO THIRDS ie twice as many of those consulted did NOT. TFL should realise they provide a public service and if the public wants the option of getting on public transport and paying cash then the public should be allowed to. How can you refuse legal tender? Happy59
  • Score: 20

4:29pm Mon 3 Feb 14

buggsie says...

Will still get held up by passengers asking drivers where the buses are now going. At one time it would be listed on a bus the parts of town buses were travelling through - now a lot of buses only have the destination on the front.
Oyster must make a killing with the number of times I see passengers swipe their cards and then a couple of blocks later the bus announces 'the destination has now changed' and they all get off - and I suppose pay again on the next bus.
Will still get held up by passengers asking drivers where the buses are now going. At one time it would be listed on a bus the parts of town buses were travelling through - now a lot of buses only have the destination on the front. Oyster must make a killing with the number of times I see passengers swipe their cards and then a couple of blocks later the bus announces 'the destination has now changed' and they all get off - and I suppose pay again on the next bus. buggsie
  • Score: 7

4:59pm Mon 3 Feb 14

pinky107 says...

how is a third a majority ?
it is a good idea in principle to go cashless on buses and perhaps other forms of transport , but not everyone one has or wants an oyster card . not all shops deal with them and what if these shops are shut when you really need one ?
ticket machines at bus stops ?
you don't always have to give your name and address when getting a card so how will they police that idea of 'one free ride etc ?
i can see real problems ahead with this idea , perhaps best to solve all questions and worries before anything happens , but being the english way , lets bugger it all upm first then fix it slowly .
how is a third a majority ? it is a good idea in principle to go cashless on buses and perhaps other forms of transport , but not everyone one has or wants an oyster card . not all shops deal with them and what if these shops are shut when you really need one ? ticket machines at bus stops ? you don't always have to give your name and address when getting a card so how will they police that idea of 'one free ride etc ? i can see real problems ahead with this idea , perhaps best to solve all questions and worries before anything happens , but being the english way , lets bugger it all upm first then fix it slowly . pinky107
  • Score: 6

5:55pm Mon 3 Feb 14

metis says...

Perhaps it is time to allow for more competition from bus companies and let them operate outside the clutches of TfL. The companies could decide independently whether it is profitable or not to accept cash.
Perhaps it is time to allow for more competition from bus companies and let them operate outside the clutches of TfL. The companies could decide independently whether it is profitable or not to accept cash. metis
  • Score: 9

9:31pm Mon 3 Feb 14

motomoto says...

No matter what there should always be a cash payment option !
This is just another step towards what the government want " A CASHLESS SOCIETY".......and the cause of it ?........people who are too **** lazy to go to a cash point and withdraw cash !.......a classic example......I was in greggs the bakers the other day and a woman was trying to pay for a £2 sandwich using a debit card whilst talking at full volume on her phone (if the phone had been any closer to her mouth she could have "cut out the middle man" and eaten the phone and saved herself £2)......she had obviously tapped in the wrong pin number but still continued her "NONSENSICLE YAP" on the phone whilst holding everyone else up in the queue.......I muttered to the person in front of me "simply get off of the phone and pay cash" which was heard by the inconsiderate oik and she glared at me as if I was the one in the wrong !
As the old saying goes "you don't know what you got till it's gone " and in respect of that I for one will not entertain the idea of a cashless society !
No matter what there should always be a cash payment option ! This is just another step towards what the government want " A CASHLESS SOCIETY".......and the cause of it ?........people who are too **** lazy to go to a cash point and withdraw cash !.......a classic example......I was in greggs the bakers the other day and a woman was trying to pay for a £2 sandwich using a debit card whilst talking at full volume on her phone (if the phone had been any closer to her mouth she could have "cut out the middle man" and eaten the phone and saved herself £2)......she had obviously tapped in the wrong pin number but still continued her "NONSENSICLE YAP" on the phone whilst holding everyone else up in the queue.......I muttered to the person in front of me "simply get off of the phone and pay cash" which was heard by the inconsiderate oik and she glared at me as if I was the one in the wrong ! As the old saying goes "you don't know what you got till it's gone " and in respect of that I for one will not entertain the idea of a cashless society ! motomoto
  • Score: 6

9:46am Tue 4 Feb 14

CROYDON RESI says...

CROYDON RESI wrote:
so so dumb
HA! True story (honestly). Got on the Bus last night. Oyster had run out. 10:30pm in South Croydon. Got on the 468 into Croydon. Presented a £5 note. Bus driver says to me he has just started his shift and therefore cannot change a fiver. CANNOT GIVE ME £2.60 WHEN HE HAS JUST STARTED?!!! REALLY? He let me on telling me it was at my own risk (no it flippin wasn't). I asked him politely while getting off, "just to check, you've just started your shift right? Then that must mean they haven't given you a float at all if you can't find £2.60 right?" He looked at me and admitted they hadn't given him a float at all.

So basically it has already started to some extent. Cheers TFL
[quote][p][bold]CROYDON RESI[/bold] wrote: so so dumb[/p][/quote]HA! True story (honestly). Got on the Bus last night. Oyster had run out. 10:30pm in South Croydon. Got on the 468 into Croydon. Presented a £5 note. Bus driver says to me he has just started his shift and therefore cannot change a fiver. CANNOT GIVE ME £2.60 WHEN HE HAS JUST STARTED?!!! REALLY? He let me on telling me it was at my own risk (no it flippin wasn't). I asked him politely while getting off, "just to check, you've just started your shift right? Then that must mean they haven't given you a float at all if you can't find £2.60 right?" He looked at me and admitted they hadn't given him a float at all. So basically it has already started to some extent. Cheers TFL CROYDON RESI
  • Score: 8

10:01am Tue 4 Feb 14

entreri says...

Michael Pantlin wrote:
entreri wrote:
fantastic no more getting held up by people pussyfooting about with change and high denomination notes!!
No just held up by people worried sick stranded miles from home by the nutters at TfL.
then we all need to pull our fingers out and keep our oyster cards topped up it is not difficult or rocket science!! instead of an extra fiver in your wallet/purse put an extra oyster card in there!!
[quote][p][bold]Michael Pantlin[/bold] wrote: [quote][p][bold]entreri[/bold] wrote: fantastic no more getting held up by people pussyfooting about with change and high denomination notes!![/p][/quote]No just held up by people worried sick stranded miles from home by the nutters at TfL.[/p][/quote]then we all need to pull our fingers out and keep our oyster cards topped up it is not difficult or rocket science!! instead of an extra fiver in your wallet/purse put an extra oyster card in there!! entreri
  • Score: -5

11:55am Tue 4 Feb 14

buggsie says...

By the way writers - there is a council meeting this evening 4/02/14 at 7.30 in Dimson Lodge, 141 Battersea Church Road - if you want to meet up with councillors and put your views over.
By the way writers - there is a council meeting this evening 4/02/14 at 7.30 in Dimson Lodge, 141 Battersea Church Road - if you want to meet up with councillors and put your views over. buggsie
  • Score: 4

12:57pm Tue 4 Feb 14

kingstonpaul says...

A lot of the comments here are just people who are resistant to change. And that's understandable. But the human species has demonstrated a remarkable capacity for change . Just look around you at the many aspects of life the moaners complained weren't do'able - but are now taken for granted.
A lot of the comments here are just people who are resistant to change. And that's understandable. But the human species has demonstrated a remarkable capacity for change . Just look around you at the many aspects of life the moaners complained weren't do'able - but are now taken for granted. kingstonpaul
  • Score: -9

1:24pm Tue 4 Feb 14

EwellMan says...

Of Course TFL dont want Cash....This stems from the Government plans to get rid of all cash payments hence tax avoidence. Ok, so not so much an issue with the bus companies more to do with smaller businesses butt the other issue i am more concerned about is the whole tracking process from the Oyster card. So TFL, (the Government) can they use infomration collected from your Oyster card to track where you have been and when, like they do now.. Its all part of the Nanny state that they are building in secret.
Of Course TFL dont want Cash....This stems from the Government plans to get rid of all cash payments hence tax avoidence. Ok, so not so much an issue with the bus companies more to do with smaller businesses butt the other issue i am more concerned about is the whole tracking process from the Oyster card. So TFL, (the Government) can they use infomration collected from your Oyster card to track where you have been and when, like they do now.. Its all part of the Nanny state that they are building in secret. EwellMan
  • Score: 4

2:53pm Tue 4 Feb 14

Twotonted says...

Why did TfL bother with a consultation when they clearly had no intention of listening to sensible comments. Just another case of the bureaucrats wasting public money to pretend they really do work for us.
The sheme will be a shambles, it may improve the speed of loading on a few occaisions, but it will cause LONG delays on other journeys when people refuse to get off the bus when their cards have run out. Why not just increase the cash fare to £5 then people would only use cash in an emergency.
Why did TfL bother with a consultation when they clearly had no intention of listening to sensible comments. Just another case of the bureaucrats wasting public money to pretend they really do work for us. The sheme will be a shambles, it may improve the speed of loading on a few occaisions, but it will cause LONG delays on other journeys when people refuse to get off the bus when their cards have run out. Why not just increase the cash fare to £5 then people would only use cash in an emergency. Twotonted
  • Score: 2

Comments are closed on this article.

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree